Billions of dollars have been spent in on-line help and tutorials for software applications. Most of this has been wasted. Software developers assume that users are just like them (logical, interested in detail,persistent)
In fact users just want to do it. There is real pride in not reading the manual. Most users won't use keyboard shortcuts, won't use templates and will use the space bar to format text in a document. In place of the controlled acceleration of the learning curve users jump straight to the top of the mountain. When things go wrong they fall off the cliff. Helpdesks can't help. Their structured approach doesn't work. "What did the error message say?" "What were you doing when it happened?" even "Which application are you using" will at best be met by silence at worst by abuse. What's the JustEnoughTechnology solution? It's Mikes 10 Minute Rule. If you can't do exactly what you want after 10 minutes that application is not for you. Forget about troubleshooting and expensive helpdesks. If you must get the application working go to someone who will act as your IT personal trainer and who will work with you on a one to one basis to achieve what you want.